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Debela, T: Design and Implementation of Business Process Ree

Debela, T: Design and Implementation of Business Process Ree

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SUMMARY
In 1996, the Ethiopian government introduced the Civil Service Reform Program (CSRP) to disentangle the intricacies of the old bureaucratic system, and to build a fair, responsible, efficient, ethical and transparent civil service that accelerates and sustains the economic development of the country. However, lack of competent personnel, prevalence of attitudinal problems and absence of a strong institutional framework constrained the success of the reform. To reinvigorate the CSRP, the Ethiopian government has been implementing BPR in public organizations since 2004. In this regard, there are claims and counter-claims on the effectiveness of BPR implementation in improving the performance of public organizations. Motivated by such claims, this research has assessed the design, challenges, implementation and outcome of BPR in four public organizations using questionnaires, interviews, observations and review of secondary sources.
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BOOK DETAILS

PUBLISHER
EDITION
20.06.2019
TYPE
Paperback
ISBN
9789994455539
LANGUAGE
-
PAGES
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